Refund policy

Return & Refund Policy – Al Jannat Fabrics

At Al Jannat Fabrics, we strive to ensure a smooth and reliable shopping experience.

7-Day Return Window

You can request a return or exchange within 7 days of delivery if:

• The item is damaged or defective
• You received the wrong product
• The item does not match the description

Return Conditions

To be eligible:

• Item must be unused, unwashed, and in original condition
• Original packaging, tags, and invoice must be included
• Returns without proof of purchase may not be accepted

Non-Returnable Items

• Used or washed fabrics
• Customized or stitched items
• Sale or discounted items (unless damaged or defective)

Return Process

• Contact support within 7 days of delivery
• Share your order details and images (if required)
• Once approved, send the item back as instructed

Refund Policy

• Refunds are processed after inspection of the returned item
• It may take 5–10 working days depending on your payment method

Exchange Policy

• Exchanges depend on stock availability
• If the requested item is unavailable, a refund will be issued

If you need help, reach out to our support team anytime.